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applicants
Application Support Specialist
at Payment Express Ltd (PEX) in Ebene
The main role of the Application Support Specialist position is to provide support on software used at Payment Express Ltd (PEX). This role is responsible for setting up / configuring of the software, investigating bugs and liaising with the software vendor for solutions. The ideal candidate should have an IT background and have programming skills.
Specific Duties
• Respond to requests and inquiries from PEX’s customer base;
• Investigate and resolve problems in respect to the application used in PEX’s environment;
• Identify solutions to work around open issues / problems that are under investigation or pending resolution;
• Work directly with PEX’s customers to configure and find solutions for new projects;
• Document, and track, case histories, issues, and actionable steps taken;
• Perform company software research, testing, and recommendations;
• Improve documentation of support policies and procedures;
• Perform quality assurance testing of new software releases;
• Provided technical support training to other team members;
• Develop programs when required.
Knowledge and Skills
• Fundamental understanding of SQL and a programming language;
• Broad understanding of Microsoft Office products;
• Knowledge of all standard hardware and software systems;
• Previous experience troubleshooting application-related problems;
• Knowledge of information systems concepts and terminology;
• Ability to communicate with a wide variety of people verbally and written;
• Strong analytical skills;
• Skilled at managing multiple priorities;
• Assist in identifying project scope;
• Outline steps for completion; manage project deadlines;
• Process improvement and measurement skills;
Personal Attributes
• Forward thinking in the potential use of future technology;
• Responds promptly to client needs and solicits feedback to improve service and meets commitments;
• Must be open to suggestions and feedback from clients and staff;
• Establishes own files and follows company policies and procedures;
• Must be flexible and willing to work to task completion beyond normal business hours, if necessary;
• Reacts well under pressure and is comfortable working in potentially high-pressure situations;
• Contributes to building a positive team spirit and treats others with respect and consideration regardless of status or position; inspires the trust of others;
• Must be able to get along with other members of the company and peers;
• Takes pride in work product and pays close attention to detail;
• Researches methods by which to improve and promote quality; monitors own work to ensure quality;
• Maintains confidentiality;
• Strives to continually build knowledge and skills (professional and computer); shares expertise with others;
• Assesses own strengths and weaknesses; sets and achieves challenging goals;
• Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in the decision-making process; makes timely decisions
• Maintains an excellent attendance record and is dependable.
Qualification and experience:
• BSC Software Engineering or BSC Computer studies ; Experience in similar position would be an advantage
Specific Duties
• Respond to requests and inquiries from PEX’s customer base;
• Investigate and resolve problems in respect to the application used in PEX’s environment;
• Identify solutions to work around open issues / problems that are under investigation or pending resolution;
• Work directly with PEX’s customers to configure and find solutions for new projects;
• Document, and track, case histories, issues, and actionable steps taken;
• Perform company software research, testing, and recommendations;
• Improve documentation of support policies and procedures;
• Perform quality assurance testing of new software releases;
• Provided technical support training to other team members;
• Develop programs when required.
Knowledge and Skills
• Fundamental understanding of SQL and a programming language;
• Broad understanding of Microsoft Office products;
• Knowledge of all standard hardware and software systems;
• Previous experience troubleshooting application-related problems;
• Knowledge of information systems concepts and terminology;
• Ability to communicate with a wide variety of people verbally and written;
• Strong analytical skills;
• Skilled at managing multiple priorities;
• Assist in identifying project scope;
• Outline steps for completion; manage project deadlines;
• Process improvement and measurement skills;
Personal Attributes
• Forward thinking in the potential use of future technology;
• Responds promptly to client needs and solicits feedback to improve service and meets commitments;
• Must be open to suggestions and feedback from clients and staff;
• Establishes own files and follows company policies and procedures;
• Must be flexible and willing to work to task completion beyond normal business hours, if necessary;
• Reacts well under pressure and is comfortable working in potentially high-pressure situations;
• Contributes to building a positive team spirit and treats others with respect and consideration regardless of status or position; inspires the trust of others;
• Must be able to get along with other members of the company and peers;
• Takes pride in work product and pays close attention to detail;
• Researches methods by which to improve and promote quality; monitors own work to ensure quality;
• Maintains confidentiality;
• Strives to continually build knowledge and skills (professional and computer); shares expertise with others;
• Assesses own strengths and weaknesses; sets and achieves challenging goals;
• Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in the decision-making process; makes timely decisions
• Maintains an excellent attendance record and is dependable.
Qualification and experience:
• BSC Software Engineering or BSC Computer studies ; Experience in similar position would be an advantage
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Published at 30-11-2011
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Viewed: 362 times