This job ad has been posted over 30 days ago...
24
applicants
Trainer
at iEnergizer BPO Limited in Quatre Bornes, Mauritius
iEnergizer is UK based, a third party integrated business process outsourcing (BPO) solution company established in 2000. iEnergizer currently services three primary sectors; BFSI, media and entertainment & telecommunications.
The Group operates from four delivery centres in India and one in the US, from where it services end customers predominantly based in the US, India and Australia. The Group provides BPO, business solutions and products to B2B, consumers, institutional and reseller markets. The Group’s clients are blue chip corporations including investment and commercial banks, leading diversified financial services companies, insurance companies, mortgage houses, utilities, healthcare, large global outsourcers, on-line games and entertainment companies. The Group has significant traction with its customers as it is deeply entrenched into client processes, often providing business critical services.
Desired Candidate Profile
• Should have excellent communication skills
• Should have experience in Training Process and Soft Skills (email/ chat process with international call center)
• Clear Accent, pleasant voice, telephone etiquette and good listening skills
• Customer service oriented approach
• Assimilate with co- employees, potential for learning and enhancing own skill set
• Positive Team Interaction
Job Description
• Impart process/ product training
• Impart customer service oriented training
• Identify Training Needs for programs to acquire/ enhance the required skills sets
• To follow norms required to maintain quality standards
• Generate reports for the purpose of internal and external use, for meeting with clients
• Monitoring and feedback on process
• Create and modify training content as per need
The Group operates from four delivery centres in India and one in the US, from where it services end customers predominantly based in the US, India and Australia. The Group provides BPO, business solutions and products to B2B, consumers, institutional and reseller markets. The Group’s clients are blue chip corporations including investment and commercial banks, leading diversified financial services companies, insurance companies, mortgage houses, utilities, healthcare, large global outsourcers, on-line games and entertainment companies. The Group has significant traction with its customers as it is deeply entrenched into client processes, often providing business critical services.
Desired Candidate Profile
• Should have excellent communication skills
• Should have experience in Training Process and Soft Skills (email/ chat process with international call center)
• Clear Accent, pleasant voice, telephone etiquette and good listening skills
• Customer service oriented approach
• Assimilate with co- employees, potential for learning and enhancing own skill set
• Positive Team Interaction
Job Description
• Impart process/ product training
• Impart customer service oriented training
• Identify Training Needs for programs to acquire/ enhance the required skills sets
• To follow norms required to maintain quality standards
• Generate reports for the purpose of internal and external use, for meeting with clients
• Monitoring and feedback on process
• Create and modify training content as per need
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Published at 10-06-2011
Viewed: 646 times
Viewed: 646 times